It is understood that recently, the Cultural Palace Street Industry and Commerce Office received a complaint from Ms. Chen that she bought a set of furniture, including TV cabinets, coffee tables and sofas, on March 20 this year in a furniture city on East Park Road. The furniture was found to be unpacked after arrival In addition, there were bumps on the coffee table and the surface of the TV cabinet, and there were many scratches. Ms. Chen suspected that it was a sample and asked for replacement. The merchant also agreed to quickly pull this set of furniture away and replaced a new set of furniture for consumers. But Ms. Chen feels that the replacement furniture still has quality problems, and requires a reasonable solution. The merchant said that the newly replaced furniture is the product just shipped from the factory. There is no quality problem and it will not be resolved. Reluctantly, Ms. Chen filed a complaint with the Industrial and Commercial Office of Cultural Palace Street of the Industrial and Commercial Bureau of Huimin District. Law enforcement personnel immediately contacted the responsible person of the furniture city after receiving complaints from consumers, and actively coordinated the matter. After patience and coordination by law enforcement personnel, the merchant finally agreed to give Ms. Chen another set of new furniture, and consumers were satisfied with the results.
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