On May 17 , the staff of Xuejiawan No. 2 Industrial and Commercial Office in Zhungeer Banner, Ordos City received a complaint from consumer Mr. Li, saying that he bought a value of 25,000 yuan in 2007 under the recommendation of a salesman in a furniture store in Xuejiawan Town. The striped ebony furniture, after use, found that the wood grain of the furniture gradually became dull and the pattern began to fade. Upon closer inspection, it was discovered that the natural wood grain that the salesperson emphasized at that time was actually drawn by hand. Mr. Li believes that the salesperson's introduction is seriously misleading, and requests for return processing.
After investigation by Xuejiawan Second Industrial and Commercial Institute, it was finally concluded that although the three-pack period has passed, the operator did not truthfully inform consumers of the actual situation at the time of purchase, and there was a mistake first, and according to expert inspection, the A lot of mahogany tree sapwood is used under the hand-painted patterns of furniture.
Under the mediation of Xuejiawan Second Industrial and Commercial Institute, the manufacturer finally agreed to return the goods and refund the consumer RMB 25,000 ; considering that the furniture has been used for 3 years, the consumer also agreed to compensate the manufacturer RMB 1,500 . The dispute was finally resolved smoothly.
The industry and commerce department reminds the majority of operators and consumers: According to the "Consumer Rights Protection Law", operators should provide a clear introduction and explanation to consumers in clear and clear language or text when providing goods or services, and Make a real reply to the inquiries; the furniture convention also stipulates that manufacturers must truly reflect the lacquer process of furniture . Mahogany furniture materials are generally natural in nature, and must be informed in advance for hand-drawn patterns. Otherwise, it is easy to cause consumer disputes. Â
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